Privacy Policy

Effective Date: March 19, 2025 Last Updated: March 19, 2026

INTRODUCTION

Review Radar LLC (“Review Radar,” “Company,” “we,” “us,” or “our”) is a reputation management, review automation, and local SEO company headquartered in San Antonio, Texas. We operate the website joinreviewradar.com (“Site”) and provide services primarily to businesses throughout San Antonio, Austin, and surrounding Texas communities, including New Braunfels, Round Rock, Boerne, Georgetown, San Marcos, and Cedar Park.

This Privacy Policy describes how we collect, use, disclose, retain and protect your personal information when you visit our Site, contact us or use our services. It also describes your rights regarding your personal information and how to exercise them.

By accessing our Site or using our services you acknowledge that you have read, understood and agree to the terms of this Privacy Policy. If you do not agree with this policy please do not use our Site or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us including:

 

Contact and Identity Information

  • Full name
  • Business name and type
  • Email address
  • Phone number
  • Physical business address
  • Website URL

Service and Account Information

  • Service tier selected
  • Payment information processed securely through Stripe
  • Login credentials for any client portal access
  • Communications and correspondence with our team
  • Feedback, reviews or testimonials you provide

Business Data

  • Customer contact lists you provide for database reactivation campaigns
  • CRM data imported into GoHighLevel
  • Review request contact information
  • Google Business Profile access credentials when granted
  • Website & Hosting Credentials when granted

1.2 Information We Collect Automatically

When you visit our Site we automatically collect certain technical information including:

 

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Device type and identifiers
  • Pages visited and time spent on each page
  • Referring website or search query
  • Links clicked within our Site
  • Date and time of visits

This information is collected through cookies, web beacons, pixel tags and similar tracking technologies. Please see Section 5 for more information about our use of cookies.

1.3 Information From Third Parties

We may receive information about you from third parties including:

 

  • Google Analytics and Google Ads
  • Facebook Pixel and Meta advertising platforms
  • GoHighLevel CRM platform
  • Stripe payment processor
  • Referral partners who refer you to our services

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 Service Delivery

  • To provide and manage the services you have engaged us for
  • To set up and manage your campaigns in GoHighLevel
  • To communicate with you about your service performance and results
  • To process payments and manage your account
  • To send you reports, updates and performance data

2.2 Business Operations

  • To respond to your inquiries and support requests
  • To schedule calls, meetings and onboarding sessions
  • To manage our internal records and business operations
  • To enforce our Terms of Service and other agreements

2.3 Marketing and Communications

  • To send you information about our services, promotions and updates where you have given consent or where we have a legitimate interest
  • To send you appointment reminders and updates
  • To retarget website visitors through advertising platforms
  • To measure the effectiveness of our marketing campaigns
  • You may opt out of marketing communications at any time by clicking unsubscribe in any email or contacting us directly

2.4 Legal and Compliance

  • To comply with applicable laws and regulations
  • To respond to lawful requests from government authorities
  • To protect the rights, property and safety of Review Radar LLC, our clients and the public
  • To detect, investigate and prevent fraudulent or illegal activity

2.5 Improvement and Analytics

  • To analyze how our Site and services are used
  • To improve the quality and effectiveness of our services
  • To develop new features and service offerings
  • To conduct research and analysis

3. Legal Basis for Processing

Where applicable under privacy laws we process your personal information on the following legal bases:

 

  • Contract — Processing necessary to perform our service agreement with you
  • Legitimate Interests — Processing necessary for our legitimate business interests including marketing to existing and prospective clients, fraud prevention and business security
  • Consent — Where you have given explicit consent such as for marketing communications
  • Legal Obligation — Where processing is required by applicable law

4. How We Share Your Information

We do not sell your personal information to third parties. We do not allow advertisers to pay us to promote their products or services to you. We may share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business. These providers are contractually bound to protect your information and may only use it for the specific purposes we authorize:

  • GoHighLevel — CRM, automation and client management platform
  • Stripe — Payment processing
  • Google — Analytics, advertising and Google Business Profile management
  • Meta/Facebook — Advertising and retargeting
  • Siteground — Website hosting
  • BrightLocal — Local SEO reporting and rank tracking

4.2 Business Transfers

If Review Radar LLC is involved in a merger, acquisition, sale of assets or bankruptcy your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Site before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information when required by law, court order, subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

5.1 What We Use

We use the following types of cookies and tracking technologies:

 

Strictly Necessary Cookies — Required for the Site to function. Cannot be disabled.

Analytics Cookies — Google Analytics to understand Site usage and improve our content and services. Data is anonymized and aggregated.

Marketing Cookies — Google Ads and Meta Pixel to measure campaign effectiveness and deliver relevant advertisements to people who have visited our Site.

Functional Cookies — To remember your preferences and provide enhanced functionality.

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling certain cookies may affect Site functionality. You may also opt out of Google Analytics at tools.google.com/dlpage/gaoptout

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations:

 

  • Active client data — Retained for the duration of our service relationship plus 3 years
  • Prospect and inquiry data — Retained for 2 years from last contact
  • Financial and payment records — Retained for 7 years as required by tax law
  • Employee and contractor records — Retained as required by employment law
  • Marketing and analytics data — Retained for up to 2 years

When data is no longer needed we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures include:

 

  • SSL/TLS encryption for data transmission
  • Secure payment processing through Stripe’s PCI-DSS compliant platform
  • Access controls limiting who within our organization can access your data
  • Regular security assessments of our systems and service providers
  • Staff training on data protection practices

While we take reasonable precautions no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Privacy Rights

Depending on your location you may have the following rights regarding your personal information:

8.1 General Rights

  • Right to Access — Request a copy of the personal information we hold about you
  • Right to Correction — Request correction of inaccurate or incomplete information
  • Right to Deletion — Request deletion of your personal information subject to certain exceptions
  • Right to Restriction — Request that we restrict processing of your information in certain circumstances
  • Right to Portability — Request your data in a portable format
  • Right to Object — Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent

8.2 California Residents — CCPA Rights

If you are a California resident you have additional rights under the California Consumer Privacy Act including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

 

To exercise your California privacy rights please contact us using the details in Section 12.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights please contact us in writing at the details in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are directed at business owners and professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a new effective date and by sending an email notification to active clients where appropriate. Your continued use of our Site or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our data practices please contact us:

Review Radar LLC Overland Park, Kansas 

Email: privacy@joinreviewradar.com 

Phone: (726) 600-8327

Website: https://joinreviewradar.com

We aim to respond to all privacy inquiries within 5 business days.

VETERAN SUPPORT PROGRAM

As part of our commitment to supporting veterans and military families, Review Radar LLC donates $1 to Soldiers’ Angels for each review our clients receive through our platform.

 

Soldiers’ Angels is a national 501(c)(3) nonprofit headquartered in San Antonio, Texas. Its mission is to provide aid, comfort, and resources to military service members, veterans, and their families through a nationwide network of volunteers and support programs. Soldiers’ Angels

 

Information about these donations, including aggregated review counts, may be shared with Soldiers’ Angels for donation processing and verification purposes. No personal customer information is shared as part of this program without explicit consent.

 

To learn more about Soldiers’ Angels, visit soldiersangels.org.